Terms and Conditions
Check here our “Terms & Conditions” in force for 2020 “
1. Scope and Object of the General Conditions of the Store
These General Conditions are intended, with the order form, and the other elements referred to therein, to regulate the terms and conditions governing the provision pertaining to this platform, of all its suppliers / vendors / service providers. services to registered or registered customers and establish a contractual relationship for the purchase of items or services.
The Service consists of making the Online Store available, which, in addition to providing information on a set of products and / or services, allows the user, by electronic means, to order the products disclosed therein, under the terms and conditions described herein.
The ordering of products must be made by Users aged 18 (eighteen) years or older (individuals under the age of one must have authorization from their representatives). The elements and information transmitted by the User will enjoy full legal effects, the User recognizing electronic purchases, and the User cannot claim the lack of signature for non-compliance with the obligations assumed.
2. Product and Content Information
We will do everything possible so that the information presented does not contain typographical errors, and will be quickly corrected whenever they occur. If you purchase a product that has characteristics different from those presented online, you have the right to terminate the purchase contract under the applicable legal terms (right of free resolution).
We will do everything possible to ship all the products ordered, but it is possible that, in certain cases and due to causes difficult to control by us, such as human errors or incidents in the computer systems, it is not possible to make available any of the products requested by the User. If any product is not available after placing the order, you will be notified, by email or by phone. At that time, you will be presented with the possibility to cancel the order with the respective refund, if you have already made the respective payment.
All information on prices, products, specifications, promotional actions and services may be changed at any time.
3.1 All products and services sold are in accordance with Portuguese law.
3.2 The portal has adequate security levels, however we will not be responsible for any losses suffered by the User and / or by third parties, due to delays, interruptions, errors and suspensions of communications that originate from factors beyond their control, namely, any deficiencies or failures caused by the communications network or communications services provided by third parties, the computer system, modems, connection software or any computer viruses or resulting from downloading through the infected file service or containing viruses or other properties that may affect your equipment. If for any reason of error in accessing the website it is impossible to provide the service, we will not be responsible for any losses.
3.3 The consultations of data and information carried out within the scope of this Service, are presumed to have been carried out by the User, and our company declines any responsibility arising from the abusive or fraudulent use of the information obtained.
3.4 We will not be responsible for any loss or damage caused by abusive use of the Service that is not directly attributable to you as a fraud or serious fault.
3.5 We will not be responsible for the damages or damages resulting from the non-fulfillment or defective performance of the Service when this is not directly or indirectly attributable to you by way of intent or serious fault, not being responsible in particular for (i) errors, omissions or other inaccuracies regarding the information made available through the Service; (ii) damages caused by the fault of the User or third parties, including violations of intellectual property, (iii) for non-compliance or defective compliance that results from compliance with judicial decisions or administrative authorities or (iv) for non-compliance or defective compliance that results the occurrence of situations of force majeure, that is, situations of an extraordinary or unpredictable nature, external to our company and that cannot be controlled by it, such as fires, power cuts, explosions, wars, riots, civil insurrections, government decisions , strikes, earthquakes, floods or other natural cataclysms or other uncontrollable situations that prevent or hinder the fulfillment of the assumed obligations.
3.6. We do not guarantee:
i) the Service is provided uninterruptedly, is safe, without errors or works infinitely;
ii) the quality of any product, service, information or any other material purchased or obtained through the Service fulfills any expectations of the User in relation to it;
iii) any material obtained in any way through the use of the Service is used at the User’s own risk and risk, who is solely responsible for any damage caused to his computer system and equipment or for any loss of data resulting from that operation.
iv) no advice or information, whether oral or written, obtained by the User from or through the Service will create any guarantee that is not expressed in these General Conditions.
3.7. The User accepts that our company cannot in any way be held responsible for any damage, including, but not limited to, damages for loss of profits, data, content, or any other losses (even if it has been previously advised by the User about the possibility of the occurrence of such damages), resulting from:
i) the use or impossibility of using the Service;
ii) the difficulty of obtaining any substitute for goods / services;
iii) unauthorized access or modification to personal databases.
4. Consumer obligations
4.1. The user undertakes to:
i) Provide personal data and correct addresses;
ii) Do not use false identities;
iii) Respect the order limits imposed.
4.2. If any of the data is incorrect, that is, insufficient, and for that reason there is a delay or impossibility in processing the order, or eventual non-delivery, the responsibility lies with the User, and we decline any responsibility. In the event that the consumer breaches any of these obligations, the right is reserved to eliminate future purchases, block access to the store, cancel the supply of any other services made available simultaneously to the same User; and, still, not allow the User’s future access to any or any of the services made available.
4.3. The use of products and services purchased for commercial purposes is expressly prohibited, namely for the purpose of resale of goods by normal customers, excluding distributing customers.
5. Privacy and Protection of Personal Data
5.1. Our company guarantees the confidentiality of all data provided by Users.
5.2. The personal data identified on the order form as mandatory supply are indispensable for the provision of the Service. The omission or inaccuracy of the data provided by the User is his sole and entire responsibility and may give rise to the refusal to provide the Service.
5.3. The User’s personal data will be processed and stored computerized and are intended to be used within the scope of the contractual and / or commercial relationship with the User and, in case of authorization by the User, for the marketing of INDICATE CASE BY CASE AND ACCORDING TO THE PURPOSE OF THE COMPANY IN CONCRETE
5.4. Under the terms of the applicable legislation, the User is guaranteed, without additional charges, the right to access, rectify and update their personal data, directly or upon written request, as well as the right to oppose their use for the purposes provided for in the previous paragraph, and for this purpose, contact the entity responsible for the processing of personal data.
5.5. The Internet is an open network, so the User’s personal data, other personal information and all the content hosted on the Service may circulate on the network without security conditions, even running the risk of being accessible and used by unauthorized third parties for the effect, and our company cannot be held responsible for such access and / or use.
6. Intellectual Property
6.1. The platform is the responsibility of the company, Sucesso Vigente – Serviços Globais Lda, NIF 514 930 008.
6.2. The User acknowledges that the Service contains confidential information and is protected by copyright and related rights, industrial property and other applicable legislation.
6.3. The User acknowledges that any content contained in the advertising, highlighting, promotion or mention of any sponsor or advertiser is protected by the laws regarding copyright and related rights, the laws relating to industrial property and other property protection laws, therefore any use of such content may only occur under the express authorization of the respective owners.
6.4. The User undertakes to fully respect the rights referred to in the preceding paragraph, namely refraining from practicing any acts that may violate the law or those rights, such as reproduction, commercialization, transmission or placement available to the public of such content or any other unauthorized acts which have as their object the same content.
7. Return (Right of withdrawal)
In order to exercise this right, the User will be able to indicate all his identification data, the subscribed service he intends to resolve and the subscription date. The communication must be made, by letter, through the return of the acquired asset, or by another appropriate and susceptible means of proof within the period defined above.
The consumer must, within 14 (fourteen) days from the date of communication of the resolution, return the goods in the proper conditions of use.
The packaging must be returned complete, as it was delivered and accompanied by all the documentation received, namely, the following documents: sales invoice and the document that proves the receipt of the product.
If the User chooses other forms of return, the respective shipping costs will be his responsibility.
7.1. Upon receipt of the return, the amount corresponding to the amount paid for the order (value of the sales invoice) will be returned to the User. If you have used a promotional discount code, this amount will not be refunded, that is, the refund will only be for the amount actually paid.
7.2. The method of refunding the amount to be returned depends on the payment method used in the respective order. In the case of payments by credit card and PayPal, these are credited to the respective accounts. In the remaining cases, when NIB information is provided, the refund is made to the indicated bank account. Otherwise, the refund is made by check to the billing address. The reimbursement is made up to 14 days after receiving the free will resolution and receiving the return of the asset.
7.3. In the absence of any of the components of the item sold or, if any of them are not in excellent condition, there will be no refund of the price or postage, and the product will be sent back to the initial shipping address.
8. Intellectual Property
8.1. The platform is the responsibility of the company, Sucesso Vigente – Serviços Globais Lda, NIF 514 930 008.
8.2. The User acknowledges that the Service contains confidential information and is protected by copyright and related rights, industrial property and other applicable legislation.
8.3. The User acknowledges that any content contained in the advertising, highlighting, promotion or mention of any sponsor or advertiser is protected by the laws regarding copyright and related rights, the laws relating to industrial property and other property protection laws, therefore any use of such content may only occur under the express authorization of the respective owners.
8.4. The User undertakes to fully respect the rights referred to in the preceding paragraph, namely refraining from practicing any acts that may violate the law or those rights, such as reproduction, commercialization, transmission or placement available to the public of such content or any other unauthorized acts which have as their object the same content.
9. Service Security Conditions
9.1. The User undertakes to observe all applicable legal provisions, namely, not to practice or encourage the practice of illegal or offensive acts of good customs, such as the indiscriminate sending of unsolicited communications (spamming) in violation of the provisions of the legislation. applicable to the processing of personal data and advertising communications through automatic calling devices, and you must also observe the rules for using the Service, under penalty of our company suspending or deactivating the Service under the terms provided.
9.2. The User expressly acknowledges and accepts that the IP Network constitutes a public electronic communications network susceptible to use by several users, and as such, subject to computer overloads, so we do not guarantee the provision of the Service without interruptions, loss of information or delays.
9.3. We will also not be responsible for the provision of the Service in situations of unpredictable overload of the systems on which it is based or of force majeure (situations of an extraordinary or unpredictable nature, external to our company and which cannot be controlled by it).
9.4. In the event of interruption in the provision of the Service due to unforeseeable overload of the systems on which it is supported, our company undertakes to regularize its operation as soon as possible
10. Suspension and deactivation of the Service
101. Regardless of any prior or subsequent communication, we may, at any time, and in its sole discretion, discontinue the provision of the Service and or part of the Service to one or all Users.
10.2. It also reserves the right to suspend or terminate access to the Service immediately, in the following cases:
a) When the User does not observe the conditions of use referred to in point 4 and others referred to in the General Conditions;
b) When access to the Store is terminated, by giving 15 days prior notice of the termination date.
10.3. The suspension or termination of the Service, under the terms of the preceding paragraphs, does not matter the right of the User or third parties to any compensation or other compensation, and our company cannot be held responsible or in any way encumbered, for any consequence resulting from the suspension, cancellation , cancellation of the Service.
10.4. In the situations described above, we will communicate in advance so that he can, if he wishes, safeguard the contents of his order viewing area within 3 (three) working days from the sending of the email or making the information available on the main page of the Service.
11.1. Without prejudice to other forms of communication provided for in these General Conditions, notifications made to the User that relate to the Service, including any changes to these General Conditions, may be made to the User’s email address, by SMS or telephone contact. .
11.2. The User accepts to receive any and all communication and / or notification related to the Online Store, to the address, contact telephone number and / or email address (“email”) indicated in the ordering process.
At any time, you can request not to receive these communications and / or notifications through the Contact Form or through the option of the option “Do not receive the Newsletter” registered in each Newsletter.
12. Technical settings
12.1. Without prejudice to the provisions of the following number, we may change the Service and / or the technical conditions for providing it, as well as the respective rules of use, and must disclose such changes to the User at least 15 (fifteen) days in advance.
12.2. The current version of these General Conditions and their annexes is available at this link.
13. Innovations and service upgrades
13.1. Whenever we believe it is necessary or convenient to optimize the browsing experience and / or improve connectivity conditions, it can remotely reformulate network settings.
13.2. Without prejudice to the provisions of the following paragraphs, and taking into account the innovative nature of the Service and the technological developments to which it may be subject, we may change its technical configurations whenever it proves convenient to adapt it to possible technological developments.
13.3. However, it does not guarantee the User to carry out any upgrades or improvements in the Service.
13.4. Some upgrades or new features of the Service may be available only against payment by the User and / or subscription, by the same, of Specific Conditions of use.
14.1. The User can submit any contractual conflicts, to the arbitration and mediation mechanisms that are or may be legally constituted, as well as complain to our company of acts and omissions that violate the legal provisions applicable to the acquisition of goods.
14.2. The complaint must be submitted within a maximum period of 30 (thirty) days, counted from the knowledge of the facts by the User, being registered in the internal information systems of our company, which must decide the complaint and notify the interested party within a maximum period of 30 (thirty) days from the date of receipt.
15. Associates, affiliates and partners
For this purpose, this store has partners and / or affiliates who fully subscribe to these “Terms and Conditions”, which can be complemented to improve the degree of service in favor of the customer, but never replacing this document by removing the rights and duties.
16. Applicable Law
The Contract is governed by Portuguese law and is in force for the year 2020 and following years if it is not subject to changes due to the will of the platform or the impositions of the law.